| # -*- coding: utf-8 -*- |
| # Copyright 2012 Google Inc. All Rights Reserved. |
| # |
| # Licensed under the Apache License, Version 2.0 (the "License"); |
| # you may not use this file except in compliance with the License. |
| # You may obtain a copy of the License at |
| # |
| # http://www.apache.org/licenses/LICENSE-2.0 |
| # |
| # Unless required by applicable law or agreed to in writing, software |
| # distributed under the License is distributed on an "AS IS" BASIS, |
| # WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. |
| # See the License for the specific language governing permissions and |
| # limitations under the License. |
| """Additional help about technical and billing support.""" |
| |
| from __future__ import absolute_import |
| |
| from gslib.help_provider import HelpProvider |
| |
| _DETAILED_HELP_TEXT = (""" |
| <B>TECHNICAL SUPPORT</B> |
| If you have any questions or encounter any problems with Google Cloud Storage, |
| please first read the `FAQ <https://developers.google.com/storage/docs/faq>`_. |
| |
| If you still have questions please use one of the following methods as |
| appropriate, providing the details noted below: |
| |
| A) For API, tool usage, or other software development-related questions, |
| please search for and post questions on Stack Overflow, using the official |
| `google-cloud-storage tag |
| <http://stackoverflow.com/questions/tagged/google-cloud-storage>`_. Our |
| support team actively monitors questions to this tag and we'll do our best to |
| respond. |
| |
| B) For questions regarding your account, billing, Terms Of Service, Google |
| Cloud Console, or other administration-related questions please email |
| gs-team@google.com. |
| |
| To help us diagnose any issues you encounter, please provide these details |
| in addition to the description of your problem: |
| |
| - The resource you are attempting to access (bucket name, object name) |
| - The operation you attempted (GET, PUT, etc.) |
| - The time and date (including timezone) at which you encountered the problem |
| - The tool or library you use to interact with Google Cloud Storage |
| - If you can use gsutil to reproduce your issue, specify the -D option to |
| display your request's HTTP details. Provide these details with your post |
| to the forum as they can help us further troubleshoot your issue. |
| |
| Warning: The gsutil -d, -D, and -DD options will also print the authentication |
| header with authentication credentials for your Google Cloud Storage account. |
| Make sure to remove any "Authorization:" headers before you post HTTP details |
| to the forum. Note also that if you upload files large enough to use resumable |
| uploads, the resumable upload IDs are security-sensitive while an upload |
| is not yet complete, so should not be posted on public forums. |
| |
| If you make any local modifications to gsutil, please make sure to use |
| a released copy of gsutil (instead of your locally modified copy) when |
| providing the gsutil -D output noted above. We cannot support versions |
| of gsutil that include local modifications. (However, we're open to user |
| contributions; see "gsutil help dev".) |
| |
| |
| <B>BILLING AND ACCOUNT QUESTIONS</B> |
| For questions about billing or account issues, please visit |
| https://developers.google.com/storage/docs/pricing-and-terms. |
| If you want to cancel billing, follow the instructions at |
| `Google Developers Console<https://developers.google.com/console/help/billing>` |
| Caution: When you disable billing, you also disable the Google Cloud Storage |
| service. Make sure you want to disable the Google Cloud Storage service |
| before you disable billing. |
| """) |
| |
| |
| class CommandOptions(HelpProvider): |
| """Additional help about technical and billing support.""" |
| |
| # Help specification. See help_provider.py for documentation. |
| help_spec = HelpProvider.HelpSpec( |
| help_name='support', |
| help_name_aliases=[ |
| 'techsupport', 'tech support', 'technical support', 'billing', 'faq', |
| 'questions'], |
| help_type='additional_help', |
| help_one_line_summary='Google Cloud Storage Support', |
| help_text=_DETAILED_HELP_TEXT, |
| subcommand_help_text={}, |
| ) |